Return and Refund Policy

Thank you for shopping at Gruntclub. We hope you love your purchase, but if you’re not completely satisfied, we’re here to help. Please read our return and refund policy carefully to ensure a smooth process.

1. Returns

We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition with all tags attached.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) is required.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

  • Please note that shipping costs are non-refundable.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at +44 7480 137065 or email us at info@gruntclub.shop to request a return authorization.

  2. Pack the item securely in its original packaging.

  3. Ship the item to the address provided by our customer service team. Please note: The return address is not the same as our store address (11 Manse Crescent, Burley in Wharfedale, Ilkley, LS29 7LA, United Kingdom).

4. Non-Returnable Items

The following items cannot be returned:

  • Items marked as "final sale" or "non-returnable" at the time of purchase.

  • Items without original tags or packaging.

  • Items that have been worn, washed, or damaged after delivery.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +44 7480 137065 or info@gruntclub.shop. We will gladly replace the item or issue a refund.

6. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective item). We recommend using a trackable shipping service to ensure your return is received.

7. Questions?

If you have any questions about our return and refund policy, please contact us:

  • Email: info@gruntclub.shop

  • Phone: +44 7480 137065

  • Address: 11 Manse Crescent, Burley in Wharfedale, Ilkley, LS29 7LA, United Kingdom

Thank you for choosing Gruntclub!